MERTIL

Why can’t I open the MERTIL website?

This is generally due to firewalls on the network you are using to access the site. Please contact your IT support through your centre to look at options to access the platform. Alternatively, you can access the platform through a home network or device that has different local settings.

 

Why haven’t I received my password reset confirmation email?

These emails are generated automatically from the MERTIL platform and as such, may be identified as SPAM by your network. Please check your SPAM or junk folder within your email account. When you locate the email, be sure to mark it as a trusted source so that this problem does not occur again.

 

Why haven’t I received confirmation of my workshop registration?

These emails are generated automatically from the MERTIL platform and as such, may be identified as SPAM by your network. Please check your SPAM or junk folder within your email account. When you locate the email, be sure to mark it as a trusted source so that this problem does not occur again.

 

Why can’t I login?

Your email address is your login but needs to be typed in lowercase. Some keyboards will automatically use a capital at the start of an email unless you manually change it so be sure to check e.g. Jane.smith@deakin.edu.au would be jane.smith@deakin.edu.au

 

Can I change my email address?

Unfortunately no. In MERTIL your organisation's email address operates as your login and must remain the same so that access to the program can be tracked.

 

How do I access each chapter?

Chapters can be accessed either through your homepage (each chapter is displayed in the middle of the screen) or via the horizontal bar at the top of the screen under courses, then scroll down and select the appropriate chapter.

Why can't I get back to the previous page ?

If you look to the top left of your screen there is a 'back to course' tab, this will take you back to the main page of the course  you are working through.

  

Why can’t I access the next chapter?

The MERTIL program is designed to only allow the user access to the next chapter if the previous chapter has been completed.
 Themes 1 (including chapters 1 and 2) and 2 (including chapters 3-5) and Theme 3 (including chapters 6-8). If you have completed a chapter and cannot access the next this may be either 1. you have not clicked on the completion of chapter tab on the review page of the chapter or 2. you have not completed the post quiz. 

I am having difficulties viewing the online content?

Please check what browser you are using. In particular, our system is not compatible with Microsoft Edge (the icon looks like a fancy blue "e". We suggest using Google Chrome, Firefox or Safari.

Can I log in to the website from home? 

Yes you can, You do not need to be at your organisation to access the website. Just log in to your device at home by going to the website www.mertil.net.au and sign in with your username and password.

Is MERTIL accessible from an iPad or tablet device? 

Yes, you can access the MERTIL program from a tablet device just  go to the MERTIL website on your device and log in with your username and password. 

How do I register for a workshop?

You can register for one of the face to face workshops through your homepage via the horizontal bar at the top of the screen under Workshops. If there is more than one date for your preferred location, you will need to select a date that works for you. We recommend that you check with your coordinator as some teams are attending together, whilst others are splitting up.

Can I change which workshop I am attending?

Yes – you just need to go to the Workshops Tab, and then un-enrol from the workshop you had previously chosen, and select a new date.  Please make sure that you do un-enrol, so we don’t look for you twice!

When are the webinars happening?

We are running two online Q&A webinars, on Friday 20th July and Thurdsay 2nd August. More details will be provided shortly.

How do I indicate my dietary preferences for the workshops?

You can lodge your preferences through the brief survey on the front page, noting which workshop you are attending and your preferences.  

HELP!!!!!!!

If you are having any issue with the MERTIL LMS or need any help, here is what you can do:

1. Start an email to mertil@deakin.edu.au. To help us help you:
   
   
2. Cut and paste the exact page URL you are having issue with into the email
   
   
3. If possible please provide a screenshot of the issue
   
   
4. Describe the issue as best you can
   
   
5. Issues are often caused by browser compatibility issues so before you hit "send" go to whatsmybrowser.org
   
   
6. Take a screen shot of whatsmybrowser.org loads and include it in the email

    7.  Please note that MERTIL is NOT compatible with Microsoft Edge - We recommend Google Chrome, Firefox or Safari. 

We acknowledge the Wurundjeri people of the Kulin nation as the traditional owners of the land where this program was developed, and we pay our respects to elders, past and present and emerging.